Refund Policy

Effective Date: 24th August, 2025

At Ceylon Cricket Hub, we strive to ensure a fair and transparent refund process for our valued users. This Refund Policy explains the terms and conditions for requesting and receiving refunds.

1. Eligibility for Refunds

Refunds are applicable only for paid subscriptions, event tickets, and shop purchases made directly through our platform.
Requests must be submitted within 7 days of purchase.
Services already consumed (e.g., attended events, used subscriptions) are not eligible for refunds.

2. Non-Refundable Items

Digital goods, once delivered (e.g., e-books, exclusive content).
Customized cricket merchandise.
Donations or voluntary contributions.

3. Refund Process

To request a refund, email us at sliitshalini@gmail.com with your order ID, payment receipt, and reason for the request.

All refund requests will be reviewed within 5–7 business days.
Approved refunds will be credited to your original payment method.
Processing time may vary depending on your bank or payment provider.

4. Event Cancellations

If an event organized by us is canceled or rescheduled, you are eligible for a full refund or transfer of your ticket to the rescheduled event.

5. Contact Us

For refund-related inquiries, please contact our support team at sliitshalini@gmail.com.